Help Center
Create and publish a Help Center article
Write a clear answer, review its audience, and publish it intentionally.
Product help
Guides, answers and release notes for DHRU products.
Help Center
Maintain article versions and archive old guidance
Review history, restore carefully, and retire outdated answers.
Help Center
Organize your Help Center into collections
Create a structure customers can browse and maintain it as your services change.
Help Center
Turn customer feedback into better answers
Find unclear articles, review the customer question, and track the correction.
Integrations
Configure SMS notifications
Set the SMS gateway, map custom API parameters, edit templates and send a test message.
Integrations
Configure outgoing mail and templates
Review the sending service, delivery schedule and email templates on an existing site.
Integrations
Configure shipping methods
Review carrier tracking links and the legacy weight-based or fixed shipping controls.
Integrations
Connect a Telegram bot and channel
Follow the archived BotFather and channel setup, and identify the limits of the client-bot guide.
Integrations
Connect services to an API
Enable supported API types, distinguish instant replies from scheduled processing and order secondary connections.
Integrations
Review payment gateway configuration
Find active methods and the configuration fields for a legacy checkout integration.
Notifications
Choose WhatsApp order notifications
Enable the supported retail-order events without confusing them with support chat.
Notifications
Configure Telegram low-wallet balance alerts
Choose a positive threshold for each wallet currency you want to monitor.
Notifications
Connect Telegram client and admin bots
Configure customer access and staff alert recipients separately.
Notifications
Create and edit system email templates
Choose the event type, mail server, subject, and message body.
Notifications
Set a Telegram channel ID or username for admin alerts
Connect your own bot and use a trusted channel identifier without exposing messages or tokens.
Notifications
Set system email sender branding
Choose the sender name and Reply To address used by workspace emails.
Notifications
Set up the Telegram customer Mini App
Use the automatic App menu and optionally enable the profile Launch app button.
Orders & fulfillment
Accept and export manual orders
Move reviewed work into Accepted and use its export for manual fulfillment.
Orders & fulfillment
Change an order supplier or reset a reference
Reconcile the external order before switching its local supplier connection.
Orders & fulfillment
Correct order input fields
Update a validated identifier or order field without treating the edit as a supplier correction.