Create and edit system email templates
Open **Settings → Notifications → Email → Email Templates** with permission to manage notification settings. Templates define messages used by platform events; creating one does not send a campaign.
Add Template
1. Choose **Add Template**.
2. Enter **Template Name**.
3. Select **Type** from General, Order, Invoice, or Support Ticket as appropriate.
4. Choose an available **Mail Server**.
5. Enter **Subject** and the message **Body**.
6. Save and reopen the template to review the stored content.
Edit a system template
Select its row, update the subject or rich-text body, and save. Preserve the merge fields already present in an applicable system template unless you know the replacement field is supported for that event. A static label typed into the body does not become a dynamic customer field automatically.
Reset or delete
**Reset to default** appears only when a reset is available. It restores the application default content for that template; review your custom wording before confirming. **Delete** appears only for deletable templates. The reset flow keeps the selected mail server, so changing content is not a remedy for an invalid sender configuration.
Troubleshooting
Required fields include name, type, mail server, subject, and body. If the server list is empty, have the authorized administrator review the sending setup. If recipients get the wrong message, compare the template type and actual event before editing another template.