Set system email sender branding
Open **Settings → Notifications → Email → Branding**. These are system-email branding settings. Support conversation email under **Channels** is configured separately.
Update Branding
Set **Email From Name** to the business name recipients should recognize. Enter a monitored valid address in **Email Reply To** for replies, then save and wait for confirmation. Reopen the tab to confirm the stored values.
What this changes
The sender display name and Reply To are different from a verified sending domain or mail-server credentials. Changing this form does not prove that a new From email address or domain is authorized to send. Individual **Email Templates** also select an available **Mail Server**.
Check delivery
Review a real intended system email after saving and confirm its display name and reply destination. If the message does not arrive, inspect the relevant event and mail-server/template selection before repeatedly triggering it. A saved branding preference is not a delivery receipt.
If validation fails
Correct the Reply To address and check your notifications-setting permission. Avoid inserting a customer address that is not meant to receive business replies.