Choose WhatsApp order notifications
Open **Settings → Notifications → WhatsApp**. This screen controls automated WhatsApp notifications for retail order updates. It is separate from **Settings → Channels → WhatsApp**, which connects support conversations to Inbox.
Set Client Notifications
The available switches cover **Order Processed Successfully**, **Order Processing Failed**, **Order Shipped**, and **Order Delivered**. Enable the events your customers should receive and wait for the save result after each change. A switch being saved does not itself send a notification or change an order's status.
Verify the right flow
Check the customer contact information and a qualifying retail order event. Registration **WhatsApp Verification Required** and its credit balance belong under **Settings → Registration**; do not change those merely to troubleshoot an order event.
If a message is missing
Confirm the event switch is still enabled, that the relevant order reached that event, and that the recipient information is correct. Keep the order reference and event time when asking support to investigate. Avoid toggling repeatedly or repeating an order action solely to force another message.