Orders & fulfillment
Find and filter orders
Choose the right processing queue and narrow the list before acting.
Product help
Guides, answers and release notes for DHRU products.
Orders & fulfillment
Investigate a supplier API timeout
Check the saved order timing, supplier reference and timeline before retrying a timed-out request.
Orders & fulfillment
Prepare replies for Bulk Reply
Import or paste results, choose matching rules and preview before sending.
Orders & fulfillment
Reject, refund or reopen an order
Understand the wallet effects before changing a completed order outcome.
Orders & fulfillment
Reply Success to an order
Deliver the verified result to the customer and record completion.
Orders & fulfillment
Review and send bulk replies
Resolve uncertain matches and confirm only the intended customer outcomes.
Orders & fulfillment
Send an order to its supplier or fetch a result
Use Forcefully Send and Forcefully Get only after checking the existing supplier reference.
Orders & fulfillment
Trace an order through history and activity
Find completed work and reconcile the order, reply and supplier timeline.
Orders & fulfillment
Understand order and supplier statuses
Read the order lifecycle without confusing acceptance, delivery and payment.
Orders and transactions
Find and filter orders
Locate a payment request by status, payment status, network, gateway, or search.
Orders and transactions
Read your dashboard activity
Use the activity chart, date selector, and recent payment lists.
Orders and transactions
Refund an order in the dashboard
Create a full or partial refund, review its history and refresh a pending provider result.
Orders and transactions
Search transaction history
Filter transaction records and match a transaction ID to its related order or Express Wallet customer.
Orders and transactions
Understand an order detail page
Read order amounts, customer details, payment records, and IPN delivery history.
Reports
Find, filter, and pin reports
Choose an available report and interpret the filtered summary and detailed rows together.
Reports
Review administrator login history
Inspect staff sessions and sign out an eligible active session after review.
Reports
Review wallet exposure and unusual activity
Investigate current balances, overdrive usage, unpaid funding, and activity signals.
Reports
Review wallet funding and usage reports
Separate client funding, staff adjustments, and wallet spending.
Reports
Understand profit reports and order breakdowns
Compare recorded sales, discounts, and purchase costs without double-counting wallet use.
Security & staff
Configure email-domain signup protection
Use allow-lists and disposable-email actions without accidentally blocking legitimate signups.