Review and send bulk replies
Create a **Bulk Reply** preview before starting. You need permission to view the pending work and to submit the final order outcomes. Previewing and editing the review does not complete an order.
Review each result
1. Check the matched service, order and identifier.
2. Review the proposed Success or Rejected outcome and customer reply.
3. Resolve a multiple match by selecting the correct order. Correct duplicate or unknown identifiers at the input stage.
4. Use the review filters and search to inspect rows needing attention.
5. Select only the rows you intend to submit.
You can edit replies or outcomes in the review. A control that fills all orders or changes all matching outcomes affects a wider set than one row; inspect that scope carefully before using it. A rejection can return refundable credit to customer wallets.
Send
Select **Submit N orders**, review the confirmation describing the selected orders, then choose **Send replies** when the results are correct. Keep the page open while the selected orders are checked and submitted. Read the final per-order results instead of relying only on the initial batch count.
Completed or uncertain rows are protected in the open review so they are not blindly resubmitted. If a response is uncertain, inspect the order history first. Refresh pending orders and rebuild the preview for remaining work rather than repeatedly sending the original batch.
**Expected result:** selected orders are completed with the reviewed replies, and failures remain identifiable for follow-up. If a row says the order changed or cannot be finalized, inspect its current state; another staff action or supplier result may have arrived after preview.