Find and filter orders

Open **Orders** to review your payment requests. **Status** and **Payment Status** are separate columns and filters: an order can have a lifecycle status and a different payment result. Read both when investigating a payment.

Find an order

1. Open **Orders** from the sidebar.

2. Set **Status** to New, Pending, Cancel, or Paid, or leave All Statuses selected.

3. Set **Payment Status** to Paid, UnPaid, or Partially Paid when needed.

4. Use **Network** to select a cryptocurrency network or one of your configured payment gateways.

5. Enter a value in **Search**. Clear it with the X button if it is too restrictive.

6. Select the order ID or its view action to open the detail page. Use the copy action beside the ID when sharing the reference with your team or support.

Adjust the table

Use **Columns** to show or hide fields such as your custom reference, type, payment address, description, payment amount, and received amount. Use **Rows per page** and the page controls to move through the results. The refresh icon reloads the current view.

No results

Set both status filters and Network back to **All**, clear Search, and check the account you signed in to. A payment reference from your website, a PayerOne order ID, and a provider or blockchain transaction ID are different references. Use the relevant detail page or the Transactions TXID filter when the reference belongs to a transaction.