Prepare replies for Bulk Reply

Open **Orders → Pending Orders → Bulk Reply** in Fusion Pro Admin. Prepare completed manual results with an order ID, IMEI or serial identifier that matches the intended service. Keep results from different jobs distinguishable.

Prepare a preview

1. Choose the relevant service, or Any Service only when identifiers are unambiguous.

2. Paste the replies in **Reply text**, or select **Import file** for a TXT, CSV or TSV file.

3. Open **Format guide** for supported layouts. Use one identifier and its reply per line.

4. Leave automatic matching and separator detection selected unless your input requires a specific format.

5. Select **Review replies**. Preview matches work and proposes outcomes; it does not send a final reply.

1001 Unlocked successfully
1002 Rejected: unsupported request

Use example order IDs only as a format illustration. Your actual identifiers must belong to the correct customer orders. If a numeric identifier could mean either an order ID or a serial value, select the intended matching mode and service.

Choose how outcomes are determined

**Automatic** keeps blank or still-processing replies for review. **Use reply content** treats a present reply as Success and a blank reply as Reject. **Mark all successful** or **Mark all rejected** intentionally applies one final outcome. **Match text rules** uses your configured conditions. Review the selected mode before continuing.

Duplicate identifiers, unknown orders, multiple matches and unclear outcomes need attention. Narrow to a service or correct the input; do not remove a warning simply to submit a large batch.

**Expected result:** Review & send contains matched orders and proposed customer replies. Continue with review and send.