Find and filter orders

Open your Fusion Pro Admin and select **Orders → Pending Orders** (`/orders/process`). You need permission to view the relevant queue; a missing queue or action can reflect your staff role.

Choose a queue

Use **New** for incoming work, **Verify** for orders awaiting staff verification, **Accepted** for work staff have accepted, and **API Connected** for supplier-connected work. **Needs Review** collects work that requires attention. **Offline/UnPaid** is a separate payment-related queue. **Bulk Reply** provides the match, review and send workflow for batch replies.

Narrow the list

1. Open the queue that matches the work you intend to perform.

2. Open its filter controls and choose the **Product**, **Client**, **IMEI / Serial No**, or **API Status** where available.

3. Select **Apply**. Clicking a filterable value in a row can also add a quick filter.

4. Confirm the visible filter and row count before selecting orders.

5. Clear or reset the filter when switching to another task.

Open an order to inspect the customer, service, order status, supplier status and existing reply. A supplier status and the customer-facing order status describe different parts of the same job; investigate both when they disagree.

**Expected result:** the queue shows the intended subset of orders. If an order is missing, remove old filters, verify the queue and try **Orders → History**. Do not use Accept All, Reject All or Forcefully Send as a search or refresh action.

Related: Understand order statuses.