Supplier connections
Synchronize supplier services and account information
Refresh the supplier catalog before connecting or importing services.
Product help
Guides, answers and release notes for DHRU products.
Supplier connections
Troubleshoot a Private Relay connection
Check installation, local configuration and supported-driver requirements safely.
Support & chat
Assign, hand off, and resolve conversations
Keep ownership and customer reply status clear across your team.
Support & chat
Configure your customer Messenger
Set branding, helpful entry points, AI handling, and the handoff experience.
Support & chat
Connect WhatsApp for support conversations
Connect a business-owned number and handle its conversations in one Inbox.
Support & chat
Email delivery and unread staff replies
Configure conversation emails and verify their delivery status.
Support & chat
Reply to customers and add internal notes
Use the correct composer mode, review attachments, and confirm delivery.
Support & chat
Use AI Copilot for a support conversation
Draft an answer, inspect its sources, and review it before sending.
Support & chat
Use LiveTranslate in the Inbox
Read another language, preview your translated reply, and keep the original available.
Support & chat
Use macros and article suggestions
Prepare consistent answers while keeping the final reply under your control.
Support & chat
Use the support Inbox
Choose the right queue and see what your team needs to answer.
Tasks & workflows
Configure task fields and board permissions
Give staff the fields they need while keeping task access appropriate.
Tasks & workflows
Configure task workflow transitions
Define allowed status moves and review required checks before using automation.
Tasks & workflows
Create and organize a task board
Use boards, members, status columns, and views to coordinate internal work.
Tasks & workflows
Create and update a task
Capture the next action, required fields, status, and progress in one record.
Webhooks
Add and test a webhook endpoint
Receive payment events at your order IPN URL and manage additional endpoints in the dashboard.
Webhooks
Troubleshoot missing or rejected webhooks
Check endpoint reachability, signatures and acceptance before changing payment state.
Webhooks
Understand payment and refund webhook events
Route events using the root-level type and data fields and handle duplicates safely.
Webhooks
Verify PayerOne webhook signatures
Check the HMAC SHA-256 signature using the exact request bytes before processing an event.
Website & content
Create announcements, banners, and client updates
Choose a placement and audience, review the message, then publish.