Publish, pause and review campaign results

Before publishing

Open Dhru Chat → Campaigns and select the message. Confirm that Messenger v2 is enabled and installed on the intended website, the campaign has a message and at least one device, and your role has publish access. The delivery service must also be available. A saved draft is not yet a live campaign.

The screenshots use an unsaved template and an empty test list. The publish confirmation was opened for illustration but was not submitted; no campaign was published or sent for this guide.

Review the message and rules

Open the Review step. Read the message, then check Audience (1), Trigger (2), and Delivery (3). Use each Edit link to return to the relevant step. Verify the page path, devices, frequency, priority and timezone/date window as well as the message itself.

Review screen for an unsaved pricing-page example: 1 summarizes Audience, 2 Trigger, and 3 Delivery. Edit links return to the relevant settings; this is not a published result.

Publish deliberately

Choose Review & publish.
Read the confirmation’s audience, path, trigger and frequency. Choose Keep editing (1) if anything needs correction.
When it is ready, choose Publish message (2). Confirm the success message and Live state in the list. A Live campaign can deliver to matching visitors only when the website Messenger and all its rules allow it.

Publish confirmation for an unsaved example: 1 Keep editing closes the dialog and 2 Publish message would publish it. The confirmation was not submitted for this guide.

Publishing may save the draft before applying the live version. If an error occurs, check the campaign list and current state before retrying; a draft may already have been saved. A success state is not proof that a visitor has seen the message.

Work with Live, Draft and Paused campaigns

Use the list tabs to show Live (1), Draft (2) or Paused (3) messages; All shows every state. Search by name or refresh the list when needed.

Campaign list state tabs: 1 Live, 2 Draft, and 3 Paused. The test workspace has no saved example campaigns; these tabs filter the list without changing campaign state.

Open a campaign row to edit it. Saving draft changes on a Live campaign does not replace the published version until you publish again. To stop new deliveries, open that Live campaign’s Actions menu and choose Pause. To resume, open the paused campaign, review it and publish it again.

The Actions menu can also open an unsaved duplicate; use Save draft to store the copy. Delete is available for Draft or Paused campaigns; pause a Live campaign first, then read the deletion confirmation. Delivery history is retained. Do not duplicate a campaign merely because a save or publish response was delayed; check the current list first.

Interpret lifetime results

Use Campaign metric definitions (1) to open the explanation (2). The campaign list reports lifetime totals:

Campaign list metric help: 1 opens the metric definition and 2 explains lifetime Sent, Delivered, Seen and Replies. This help text is not evidence of a campaign delivery.

Metric	Meaning
Sent	A campaign delivery was saved for delivery; it is not proof that the widget displayed it
Delivered	The widget acknowledged delivery
Seen	The widget acknowledged that the visitor saw it
Replies	Actual customer messages associated with campaign deliveries

A dash means a count is unavailable; it is not the same as zero. If a Live campaign has no results, check website Messenger, delivery availability, the visitor’s audience and active-conversation status, matching path, trigger, devices, frequency and date window. Test with an authorized visitor on the intended website and verify the actual experience.

Continue

Create and preview a website chat campaign Choose campaign audiences and triggers Set campaign delivery rules and schedules Enable and install the website chat widget