Connect Slack to your support Inbox

Open Dhru Chat → Settings → Channels → Slack in the intended workspace. You need channel-management permission and an available connection allowance.

1. Add the connection

Slack → Add workspace: 1 names the connection. Continue with Connect Slack, authorize the intended workspace, and then choose its support channel. This is an empty setup form.
Slack → Add workspace: 1 names the connection. Continue with Connect Slack, authorize the intended workspace, and then choose its support channel. This is an empty setup form.
  1. Open Settings → Channels → Slack and select Add workspace.
  2. Give the connection a recognizable Name (1).
  3. Select Connect Slack.
  4. Review the requested access in Slack and authorize the intended workspace with an account allowed to install apps.
  5. Return to Chat and open Manage for that connection.
  6. Choose one Support channel, then Save.
  7. Confirm the saved destination and connection status.

2. Check which messages are connected

Only the selected support channel is routed into Inbox; connecting does not import every channel or private message. If a destination says invite app first, add the Dhru app to that Slack channel, then refresh and select it. See Slack’s guide to apps.

3. Enable or disable AI answers

New connections start with AI answers off. After connecting, open Manage for the intended workspace, set AI answers, then Save. AI uses public Help Center content and can hand off to your team. Review knowledge readiness and AI credit availability. Turning AI off keeps the connection available for staff support.

Configure each connection separately; changing Messenger or another workspace does not change this one. Done closes an unchanged form; Save appears when settings change. Cancel and discard if you do not want to apply a draft.

4. Test the conversation

Send a test you are authorized to use to the connected support channel. Confirm it reaches the correct Inbox. Reply as staff and confirm receipt in the original thread. Test AI and a request for a person separately if enabled. File support does not mean attachments are supplied to AI for interpretation.

Change or disconnect

Use Manage to rename the connection, change its support channel or change AI answers, then Save. To stop it, use Disconnect and confirm the intended connection. Other connections stay active; disconnecting is not a refresh action.

Setup needs attention

Check the authorized workspace, app membership in the intended channel, and refresh result. Ask the Slack administrator to complete any required approval. Confirm you returned to the intended connection before saving. Follow the allowance and plan guidance shown. An empty setup screenshot does not prove authorization or delivery is complete.

Continue with the Inbox guide or all channel setup guides.