Download and troubleshoot a prepared backup
Open **Settings → Data Backups** and inspect **Backup history**. The table shows the selected Data, Status, Format, Requested and Completed dates, Expires, Size, and Download action for the available requests.
Download a ready archive
Wait for **Ready**, then choose **Download**. Your role also needs download permission. Save the ZIP and inspect the selected CSV datasets. Downloading the same ready archive again does not consume a new weekly request.
Understand the status
- **Queued:** waiting to start.
- **Processing:** preparing the selected datasets. A rows-processed count is progress, not the final archive count.
- **Ready:** available within the displayed download period.
- **Failed:** no incomplete archive is offered as a completed backup. A retry notice can mean the same request will be retried automatically.
- **Expired:** the archive is no longer downloadable; create another when eligible.
Expiry and stale views
Completed downloads remain available for seven days. Check **Expires** and download before that time. Use **Refresh backups** if history is out of date or the request result is uncertain. A temporary download link can expire before the archive; choose Download again to obtain the current link.
If the result is unexpected
Compare the data selection, dates, and permissions. Privacy filtering may redact submitted inputs or exclude authentication data. Record the Request ID and displayed error for support. If the workspace or admin session changed, refresh before trying again.