Top up your prepaid balance

The **Wallet Balance** in PayerOne is your prepaid billing balance for applicable platform processing charges and supported subscription purchases. It is separate from a cryptocurrency receiving wallet and from the customer balance maintained by your website. The billing wallet is displayed in US dollars.

Add credits

1. Select the plus control beside **Wallet Balance** in the sidebar, or open **Billing > Subscription > Top Up Wallet**.

2. In **Top up prepaid balance**, enter or select your top-up amount.

3. Review the current bonus tier and total credits shown. Bonus offers and fee estimates come from the current account configuration; use the displayed values.

4. Select the purchase button and follow the payment checkout when redirected.

5. Return to Billing and confirm the wallet balance and invoice status after the payment is recorded.

Check the right balance

Adding billing credits does not send cryptocurrency to your receiving address and does not credit a customer on your website. Customer payment receipts are reviewed in Orders and Transactions. Subscription charges and prepaid top-ups are reviewed under Billing and Invoices.

A paid top-up is not visible

Refresh Billing and open the related invoice. If the invoice is still unpaid or processing, check the payment reference before attempting a second purchase. If payment was made but the balance has not updated, contact support with the invoice number, payment reference, amount, currency, and approximate time. Do not include payment credentials or wallet secrets.