Find Express Wallet customers and deposits

Use **Payments > Express Wallet > Customers** to find the customer-specific addresses requested by your integration. The list groups records by your merchant customer ID and shows Customer, Addresses, Website, and Last Activity.

Find a customer

1. Open **Express Wallet > Customers**.

2. Filter by **Client ID**, **Customer Name**, **Customer Email**, or **Receive Address**. Client ID is the customer reference your website supplied, not your PayerOne merchant Account ID.

3. Inspect the network icons in Addresses to see the address details. Copy the full address or open its explorer link when available.

4. Compare the Website and Last Activity fields with the integration and customer you are investigating.

5. Use the page controls for additional customers.

Trace a deposit

Open **Transactions** and search with the customer email or the blockchain TXID. Compare network, token, recipient, amount, and the transaction status. If your website did not credit a payment, check its verified IPN handling and duplicate-processing rules as well as the PayerOne record. A blockchain transfer and a website balance update are separate parts of the flow.

Historical addresses

The Customers table can include earlier assignments. Its address list does not certify that every historical address is currently offered for new payments. Obtain fresh Express Wallet instructions from your integration before asking the customer to transfer. If the customer used an old address, gather the TXID, recipient, network, token, amount, and approximate time for support.