Process retail and cart orders

Archived instructions for existing Fusion Owned installations; labels and available controls depend on the installed build.

Open the right queue

Go to **Retail Orders (CART)**. This area processes guest orders, including allowed retail services and shopping-cart products.

- **Pending** lists new orders whose payment is completed or on hold.

- **Packed** lists orders packed and ready for dispatch.

- **All Orders** includes orders with completed, held or pending payments, and both shipped and unshipped orders.

Payment and fulfilment are separate: an order can still need payment or dispatch even when it appears in a queue.

Edit and fulfil an order

1. Open the order in **Edit Order**.

2. Review the item list, quantities and weight details.

3. Update the order notes. For a service order, enter the reply code when the service result is ready.

4. For a shipping order, set the fulfilment status and add its tracking link.

5. Print the **Delivery Slip** or **Invoice** from the order editor as required.

Only mark packing or shipping complete when it has happened.

Check the customer update

The legacy workflow sends email notifications when retail or cart orders are updated. If a customer is missing an update, check the order email address and the site's email configuration, then compare the tracking link and fulfilment state with the order record. Keep the order or invoice reference when asking support about a discrepancy.